If you are looking for information about being a patient with Tower Family Healthcare, you can find lots of useful content in our patient information leaflet (PDF file).
Depending on your enquiry, there are a number of ways to get in touch with the practice.
For a sick note
You can request a sick note online via the askmyGP service.
Just log in and choose ‘New Request’.
For prescription or medicine enquiries
The NHS App is our preferred way for patients to request a repeat prescription. The NHS App is easy to use and a safe way to order a repeat prescription, as well as accessing a range of other NHS services including booking appointments.
- Ordering via the NHS App saves getting in touch with us by phone and you can do this at any time of the day.
- If you haven’t yet downloaded the NHS App, it is available on iOS and Android on your smart phone or tablet.
- You can also access the same services in a web browser by logging in through the NHS website.
- Find out more about what the NHS App has to offer.
If using the NHS App or the NHS website is not possible, patients can still request their medication by repeat slip or on paper which can be dropped into the prescription box located within our reception areas. They can also contact us by phone; however, we prefer not to take requests over the phone due to the risk of errors, and to ensure our phone lines remain available for urgent incoming calls.
Please allow at least two full working days for repeat prescriptions to be processed after you have placed your request. Your nominated pharmacy will need time to make up your prescription after we have issued it. Please allow time for this before you go to collect your medication.
For a new health concern
By phone or in person
If you have a new health concern you can get in touch with us by phone or visit our reception in person.
Our phone lines and reception areas are open Monday to Friday from 8am until 6.30pm (Excluding bank holidays. On the second Thursday of each month we are closed for staff training between 1pm and 3.30pm).
Our reception team can book a range of appointments or signpost to alternative services, depending on a patient’s health concern or enquiry.
NHS App
In addition, a range of appointments can now be booked via the NHS App. This includes non urgent GP appointments, an appointment with a First Contact Physiotherapist for a new (not an existing) muscle or joint pain issue, a smear test, an asthma review or COPD review, along with annual review appointments to help with the management of a long term condition.
Annual reviews and other appointments
For patients due an annual review to help with the management of a long term condition, we will get in contact when the review is due, this is normally around the patient’s birth month.
For some appointments such as the annual flu vaccination, eligible patients may be given the option to self-book an appointment that is convenient for them via a link which will be sent by text message. Alternatively patients can call our reception team to get booked in when they are invited.
Patients may receive messages from the practice via the NHS App if they have their notifications turned on. The NHS App is a simple and secure way to receive messages from trusted healthcare providers. This short video from the NHS explains how to see NHS App messages and notifications.
Help us to help you
Thank you for providing our experienced reception team with as much information as possible to help you with your request. Our team are skilled care navigators, and by providing information about your health concern, this will help to ensure you are connected with the most appropriate professional or service in the shortest possible time.
About our team
Depending on your health concern, you will be connected with the most appropriate health professional or service.
We work with a range of health professionals including:
- GPs
- Practice Paramedics
- Pharmacists
- Advanced Clinical Practitioners
- Advanced Nurse Practitioners
- Practice Nurses, Nursing Associates and highly skilled Health Care Support Workers
- An Acute Visiting Service
- Mental Health Practitioners
- First Contact Physiotherapists
How long will I have to wait for an appointment?
The most urgent cases are prioritised and patients with a less urgent need or a routine request may have to wait a little longer.
For clinically urgent health concerns we aim to offer an appointment on the same day or the next practice day.
Our team is working hard to respond to all requests as quickly as possible and we aim to minimise any potential delays.