01204 885 106

Our number for all branches
Minden, Tottington, Greenmount & Spring Lane

01204 885 106

Our number for all branches
Minden, Tottington, Greenmount & Spring Lane

How to get in touch

Depending on your enquiry, there are a number of ways to get in touch with the Practice.

For a sick note

A graphic that had a symbol of a sick note and the words sick note it is linked to the Askmygp service

You can request a sick note online via the askmyGP service.

Just log in and choose ‘New Request’.

For prescription or medicine enquiries

A graphic with a medicines bottle and the words prescriptions and medicines it is linked to the prescriptions and medicines centre page

The NHS App is our preferred way for patients to request a repeat prescription.  The NHS App is easy to use and a safe way to order a repeat prescription, as well as accessing a range of other NHS services including booking appointments.

  • Ordering via the NHS App saves getting in touch with us by phone and you can do this at any time of the day.
  • If you haven’t yet downloaded the NHS App, it is available on iOS and Android on your phone or tablet.
  • You can also access the same services in a web browser by logging in through the NHS website.
  • Find out more about what the NHS App has to offer.

Please allow at least two full working days for repeat prescriptions to be processed after you have placed your request. Your nominated pharmacy will need time to make up your prescription after we have issued it. Please allow time for this before you go to collect your medication.

For a new health concern or other enquiry

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By phone or in person

If you have a new health concern or another enquiry, just get in touch with us by phone or visit our reception in person.

Our phone lines and reception areas are open Monday to Friday from 8am until 6.30pm (excluding bank holidays).

Our reception team can book a range of appointments or signpost to alternative services, depending on a patient’s health concern or enquiry.


In addition, a range of appointments can now be booked via the NHS App.  This includes non-urgent GP appointments, flu vaccinations, a smear test, an asthma review or COPD review, along with annual review appointments to help with the management of a long term condition.

Annual reviews and other appointments

For patients due an annual review to help with the management of a long term condition, we will get in contact when the review is due, this is normally around the patient’s birth month.

For some appointments such as the annual flu vaccination, eligible patients may be given the option to self-book an appointment that is convenient for them via a link which will be sent by text message.  Alternatively patients can call our reception team to get booked in when they are invited.

Help us to help you

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Thank you for providing our experienced reception team with as much information as possible to help you with your request.   Our team are skilled care navigators, and by providing information about your health concern, this will help to ensure you are connected with the most appropriate professional or service in the shortest possible time.

About our team

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Depending on your health concern, you will be connected with the most appropriate health professional or service.

We work with a range of health professionals including:

  • GPs
  • Practice Paramedics
  • Pharmacists
  • Advanced Clinical Practitioners
  • Advanced Nurse Practitioners
  • Practice Nurses, Nursing Associates and highly skilled Health Care Assistants
  • An Acute Visiting Service
  • Mental Health Practitioners
  • First Contact Physiotherapists

How long will I have to wait for an appointment?

The most urgent cases are prioritised and patients with a less urgent need or a routine request may have to wait a little longer.

For clinically urgent health concerns we aim to offer an appointment on the same day or the next Practice day.

Our team is working hard to respond to all requests as quickly as possible and we aim to minimise any potential delays.

Date published: 7th November, 2022
Date last updated: 4th April, 2024