This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The Practice can edit the website content. This may inadvertently introduce non-accessible content. We will always respond to and resolve any accessibility issues promptly and courteously.
This website is run by Tower Family Healthcare. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Zoom in up to 300% without the text spilling off the screen.
- Navigate most of the website using just a keyboard.
- Navigate most of the website using speech recognition software.
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
- Submit a form using just a keyboard.
We have also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website?
We know some parts of this website are not fully accessible:
- You cannot modify the line height or spacing of text.
- Older PDF documents may not be fully accessible to screen reader software.
- You may not be able to use the maps on our Practice information pages.
If you need information on this website in a different format, please get in touch.
Feedback and contact information
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting any accessibility requirements:
- You can complete the feedback form available on the website.
- You can get in touch with the Practice by phone.
We will consider your request and get back to you as soon as possible.
If you need information on this website in a different format, please get in touch.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not satisfied with a response to any concern, you can contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Tower Family Healthcare is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
If any content is not accessible, for example location maps or documents, and you need this information in a different format, please get in touch.
PDFs and other documents
Some PDF and Word documents are essential to providing services. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing services.
Our aim is to provide accessible information within HTML pages. Any new PDFs or Word documents we publish will meet accessibility standards.
What we are doing to improve accessibility
Our website is provided by GPsurgery.net. Website accessibility is an essential part of providing high quality websites for NHS GP Practices. GPsurgery.net reviews the accessibility of their website templates as part of their regular development cycle and will always support our Practice to resolve any accessibility issues should they arise.
Onsite, our Practice has audio induction loops, we can also arrange for a British Sign Language (BSL) interpreter, and we have the ability to send texts to patients or use our generic email account, for example, for people who are D/deaf.
Preparation of this accessibility statement
This statement was prepared on 28 September 2022. It was last reviewed on 28 September 2022.
The standard website template was last tested on 5 January 2022. The test was carried out by GPsurgery.net.
This website is based on a series of standard page templates. We tested the Home page, a standard text-based page, a standard page that includes a form, the News page and an individual news item to ensure a representative proportion of the website was tested. This website was last tested by the Practice team in September 2022.
