The NHS app is now the only way you can order your repeat prescriptions online.
Did you know you can access your NHS app via a computer, tablet or laptop to do this click here: https://www.nhsapp.service.nhs.uk/login
We are aware many of you have had trouble with the NHS App. This app is not run or managed by your GP Practice, but it would appear that the system upgrade that is taking place across Practices in Bury has affected many being able to access the NHS App.
For those patients that do not use the NHS App
For those patients that do not use the NHS App to order your repeat medication online, this is a very secure and convenient way of ordering your repeat medication and in addition it allows you to access your COVID passport as well. If you haven’t downloaded and registered for it before then you should have no issue, as this is only affecting those that had the NHS app before.
A handy instructional video of how to download and register can be found below:
You can complete the whole registration process without having to phone us, as the NHS app has facial recognition software that uses your passport or driving license as a way of identifying you.
If you have been having problems with the NHS App
We have been troubleshooting how to fix the app for those that have had problems recently. If you have been affected then please follow these steps to try and rectify the issue.
Delete the app from your smartphone. You can do this by searching for the app in the google play store or apple app store (depending on the make of your phone) then tapping “uninstall”
This will delete the app from your phone.
Then, reinstall the app.
Log back in with your existing username and password
We have found this method has worked to resolve the issue for many. If this still doesn’t work for you, then follow on to step 2
Delete your account within the app, then repeat Step 1 and then re-register within the NHS app. To delete your account, follow these steps:
- Log in to the NHS App
- Go to “More”
- Select “Account and settings”
- Select “Manage NHS login account”
- Then select “Delete your NHS login”
Once you have done this, go ahead and follow step 1 to delete the app from your smartphone and reinstall the app again, once deleted.
Then you need to re-register within the NHS app, just follow the prompts, but if you have forgotten you can visit this website for details: https://www.nhs.uk/…/getting-started-with-the-nhs-app/ or watch this video: https://youtu.be/zqivFwl7cWE
By deleting your account, then the app, reinstalling and then re-registering, we have found that this resolves the issues. If this still doesnt work for you, then please contact the NHS app team via this link: https://www.nhs.uk/contact-us/nhs-app-contact-us/
If you need further help after following these steps
If you phone the Practice we will do what we can to help, but we do not have any technical influence on the app. Please be aware that our phone lines are incredibly busy with many patients having not able to order online.
Thank you for your patience, this was a very unexpected problem that has affected many.